Frequently Asked Questions

AtomicRoute is an intelligent transport management system (TMS) that brings dispatch, routing, billing, contracts, asset management, and partner data exchange into one connected platform. It's built to help carriers, brokers, shippers, and 3PLs run leaner, more profitable operations.

AtomicRoute serves carriers, brokers and intermediaries, shippers, service centers, and businesses in e-commerce, retail, manufacturing, distribution, and food and beverage. See the industries we serve for details on each.

AtomicRoute is designed as one connected platform rather than a set of disconnected tools. Modules share data, so a contract rate flows into billing, driver hours inform dispatch, and asset status shapes planning. It's also built to be modern and open, connecting to the systems you already run.

AtomicRoute supports operations across North America, including the United States and Canada, with features built around the compliance and operational realities of both. Reach out to discuss coverage for your specific lanes and locations.

The platform spans transport management (dispatch and planning, routing, rate and tariff, contracts, freight billing and settlement, master data) and asset and fleet management (vehicle, driver, equipment, and EDI management), plus solutions modules like user, role, team, and organization management.

Yes. AtomicRoute applies AI where it measurably helps, most notably in load planning and dispatch, where it proposes optimized, hours-of-service-compliant plans, and in predictive ETAs and routing. You can read more in our article on AI in transport management.

Yes. AtomicRoute is modular, so you can start with the areas that matter most, billing, dispatch, or asset management, and add more over time. Because the modules are connected, each one you add makes the others more valuable.

Yes. AtomicRoute provides live status on shipments, vehicles, and assets, with exception alerts so you can act on problems before they reach the customer. Visibility spans your own fleet and third-party carriers.

Timelines depend on scope and complexity, but most operations go live in a matter of weeks, not months. AtomicRoute is typically rolled out in phases so your team adapts gradually and freight never stops moving. Our team scopes a timeline with you up front.

Yes. Customers, lanes, rates, contracts, and history can be migrated into AtomicRoute. We map, clean, and validate data before cutover, and can run parallel with your existing system to confirm everything matches before you switch over.

Yes. AtomicRoute connects to ERP, WMS, accounting, telematics, and other systems through API-based integrations and EDI, so it fits into your existing stack rather than replacing everything at once.

Yes. Onboarding includes training for planners, billing staff, and administrators so your team is confident on the platform before the legacy system is retired.

Pricing depends on the modules you use and the scale of your operation. Because every fleet and network is different, we provide a tailored quote rather than a one-size-fits-all price. Contact us for a quote scoped to your needs.

You can request a demo to see AtomicRoute in action against your own use cases. Request a demo and our team will walk you through the platform.

Terms are flexible and depend on the scope of your deployment. We'll go over contract options with you during the sales process so you can choose what fits your business.

AtomicRoute is built with security as a core priority, using measures such as role-based access controls, granular permissions, audit logs, and secure data transmission so sensitive information stays protected and access stays controlled.

Yes. AtomicRoute helps operations stay compliant by tracking hours-of-service, inspections, licenses, and document renewals, and by keeping audit-ready records that generate from daily operations rather than a last-minute scramble.

You control access through roles and permissions. Administrators define exactly what each user and team can see and do, and audit logs track activity for accountability.

AtomicRoute provides ongoing support to keep your operation running smoothly, from day-to-day questions to help optimizing how you use the platform. Contact our support team any time.

Reach out through our contact page and our team will route feature requests and issues to the right place. Customer feedback directly shapes the platform roadmap.

Our Insights blog covers practical guidance on billing, dispatch, contracts, analytics, and more, and our case studies show how real operations use AtomicRoute.